Order by Phone | Toll Free:1.800.586.3199 | Canada - USA
Every one at Sheniko.com wants you to be happy with your purchases so that you keep coming back and shopping with us again and again. For this reason, we do offer returns on many of the items in our store, but not all.
We take pride in offering exceptional customer service to every person who shops at our store. We can assure you that you will receive honest, friendly, professional and helpful service from beginning to end. Shopping online with us is safe and secure and your satisfaction is always our top priority. Our friendly customer service team is here to answer your hair and beauty questions whenever you need and are happy to process your orders by phone or online.
Since many of items we carry are considered "personal" health and beauty type products, for obvious hygiene reasons, there are limitations as to what can be returned and what cannot. Our policies are based on the rules provided by the manufactures and must abide by them. Please click the link below to view which items you can return and which you cannot.
If the item you wish to order is not on this list or you purchased it during one our discounted sale promotions, it is considered to be a final sale and cannot be returned.
Please make sure that you when you order something from us, that you choose something that you can live with. If for any reason, you are unsure whether or not your item is returnable , contact us. Give us a call or send us a quick email and we will be happy to reconfirm it with you. Our staff are flexible and reasonable and we will try to our best to accommodate if possible. To be sure, always ask before ordering.
If ever should you find yourself in a situation where the item is not returnable but you really need to get something else, please email us. Worst case scenario we are always happy to offer you a reasonable discount coupon towards a new purchase.
Exchanges and store credits are available for your use. We do not not give refunds so please order carefully. If the return is a result of our error (ie. the wrong items shipped or a defective product),we will assist accordingly.
Rest assured, that if you ever do need to return an item, we have made it a very quick and easy process: Simply login to your account, view your order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed your return and issue a store credit for your immediate use. Thank you for taking the time to learn about Sheniko! We appreciate your interest and wish you a pleasurable shopping experience at our store today.
We welcome the opportunity to earn your trust and your business today. We hope you have taken the time to read about us. Should you have any questions about our policies, store terms or conditions please contact us directly for clarification. It's always best to be sure, than to assume. We would be happy to clarify our policies for you in greater detail.